UX Researcher & Designer · Bengaluru, India

I research the why behind how people use products — then design to fix it.

Design Hackathon Award-winning UX Researcher and Designer who spent 5 years building software before realising the most interesting problems were never technical ones.

Healthcare UX Accessibility & Inclusive Design User Research FinTech Mobile-first Design Research → Strategy
View my work ↓ LinkedIn ↗ 🏆 1st Place + Special Recognition · Design Hackathon 2025
Chaithanya M R
20+
Research participants · WeCare rural healthcare study
15+
Stakeholder interviews · MAVI accessibility project
18
Screens designed · WeCare complete product UI
5+
Years engineering background bridging design & dev
🏆 1st Place Hackathon Winner + Special Recognition · NID Alumni-led Design Hackathon from DFC design community
UX Research · Accessibility Feb 2025 - April 2025
MAVI — AI-powered playboard and smart companion app designed for autistic children
Led end-to-end UX research for an AI-assisted playboard. Conducted 15+ interviews with parents, educators, therapists, and children across special healthcare clinics. Key insight: every autistic child is different — the system had to be radically personalised.
UX Research + UI Design · Healthcare Jan 2026 - Present
WeCare — Healthcare platform for rural Kerala
Sole designer on a complete healthcare mobile platform — the first healthcare vertical within a rural Kerala super-app. Led user research with 20+ participants, uncovering that 68% prioritised confidentiality and 42% were price-sensitive. Delivered 18 screens from research to production-ready handoff.
UX Research + Product Strategy Present
LyricLab — Offline-first songwriting workspace
Lead UX Researcher for a mobile-first, offline-first songwriting app. Developed 3 songwriter personas, competitive analysis across 8 competitors, full information architecture, and user flow documentation for the v1 release.
Interaction Design · FinTech 2021–2024
Verifone — Payment terminal interfaces
Engineered UI components for global payment terminals at Girmiti Software (client: Verifone). Analysed user feedback to identify friction in payment flows and redesigned interaction patterns to reduce error states across NZ, Europe, and global markets.
5 years building software before designing it

As a developer, I was always the one questioning design decisions — noticing when a flow felt off, when an interface asked too much of the user, when something technically worked but humanly didn't. I wasn't just building software; I was observing how people struggled with it. That quiet frustration — of seeing pain points and having no formal way to fix them — is what pushed me to stop coding interfaces and start understanding the people using them.

Looking back, every role had a UX dimension to it — I just didn't have the training to act on it then. Now I do.

Nov 2021–Jan 2024
Software Development Engineer
Girmiti Software · Client: Verifone
Built UI components for global payment terminals. Redesigned interaction patterns to reduce error states in high-stakes transaction flows.
UX lens: designing for zero-error, high-pressure moments
Sep 2018-Dec 2018
Senior Software Development Engineer
Impelsys
Developed a B2B educational desktop reader with offline functionality. Partnered with design teams on visual hierarchy and navigation consistency.
UX lens: offline-first UX, content discovery patterns
Feb 2016–Sep 2018
Project Engineer & Software Engineer Intern
Axiom Consulting
Independently designed and developed a B2B turbidity calculator for a global beverage brand, replacing manual paper logs with an automated system. This significantly increased operational efficiency by removing specialized lab bottlenecks. Also co-developed a logistics simulation tool (VEOL) for damage-coefficient analysis. Facilitated usability testing and feedback loops.
UX lens: democratising complex lab tasks for non-specialist users · the spark for the career transition

Research first. Always.

I'm a UX Researcher and Designer based in Bengaluru. I transitioned from 5+ years of software engineering — not because I wanted to leave tech, but because I realised the most interesting problems were the human ones sitting in front of the interfaces I was building.

My research has covered rural healthcare access in Kerala, AI-powered learning tools for autistic children, and offline-first songwriting apps. What connects them is a consistent research process: understand the context deeply before touching the interface.

I'm particularly drawn to projects where the user population is underserved — rural communities, neurodivergent users, first-time technology adopters. These are the contexts where good UX research makes a measurable difference.

When I'm not in Figma or writing research reports, I'm usually reading, journaling, traveling, making origami, photography and exploring Bengaluru's food scene

Research methods
User Interviews Usability Testing Survey Design Behavioral Analysis Journey Mapping Persona Development Card Sorting Affinity Mapping Ethnographic Research A/B Testing Heuristic Evaluation
Design & tools
Figma FigJam Miro Information Architecture Wireframing Prototyping Component Systems
Technical foundation
HTML / CSS .NET / C# SQL Git Agile / Scrum
Domain expertise
B2C Healthcare: Rural health & Patient-facing platforms B2B2C FinTech: Global payment terminals & Retail flows B2B Enterprise: Industrial simulation (VEOL) & Lab automation Logistics & Operational Efficiency Accessibility & Inclusive Design

Let's work together.

Open to UX Researcher, UX/UI Designer, and Research Lead roles in Bengaluru. Also available for freelance research and design projects.

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